🧻 Mr. Pick’s Pet Waste Removal – Terms of ServiceWelcome to Mr. Pick’s!
These Terms of Service ("Terms") outline the rules and expectations for our pet waste removal services. By signing up for our services, you agree to these terms.
1. Services Provided
We offer one-time, weekly, bi-weekly, and monthly pet waste removal services for residential homes and commercial properties. Our team will double-bag collected waste and place it in your designated trash can unless you request removal.
We also disinfect our tools after every cleanup using an organic, kennel-grade disinfectant to prevent cross-contamination.
2. Scheduling & Access
- Cleanups are scheduled Monday through Sunday between 7 a.m. and dusk.
- You will receive a text notification when we’re on the way, typically 60 minutes in advance (or 15–30 minutes if you're first on the route).
- You do not need to be home for service, but we require clear, unlocked access to your yard.
- If our technician cannot access your yard due to locked gates, overgrown conditions, aggressive pets, or hazards, the visit will be skipped and we will do “double duty” the following service date to ensure all of the waste from the extended period of time is collected. No refund will be issued.
- Major holidays will result in a skipped cleanup that will be made up the following week with double the effort. Standard charges still apply.
- Mr. Pick’s may take photos of your yard (e.g., closed gates, before/after service) for documentation and quality control. These will never be shared publicly without your permission.
3. Customer Responsibilities
- Please ensure all gates are unlocked and pets are secured (unless they are known to be friendly).
- For first-time dog introductions, please let our technician know in advance.
- While we can work in tall grass, freshly mowed lawns help us do a more thorough job.
- If your yard is excessively soiled, overgrown, or contains hazardous materials (e.g., broken glass, syringes, or biohazard waste), we may skip the cleanup. If this is the case you will be notified via text, email or phone. No refund will be offered.
4. Weather & Service Interruptions
- In the event of severe weather (e.g., lightning, flooding, hurricanes) or unsafe working conditions, Mr. Pick’s may cancel or reschedule service without notice.
- Services missed due to weather will not be refunded but we will do “double duty” on the following service date to ensure all of the waste from the extended period of time is collected. No refund will be issued.
5. Billing & Payments
- Services are billed on the 1st of each month, prior to any cleanups.
- First-time or one-time cleanups must be paid for by or on the day of service.
- If you're signing up outside of our instant quote system, a Mr. Pick’s team member will set up your account and send login details via email.
- All billing is handled via a secure client portal. You must link your card before your first scheduled cleanup.
- If no card is linked, we will attempt to contact you. If unsuccessful, your visit will be rescheduled to the next available slot, which may be several weeks out.
- If payment is not received before your scheduled cleanup, your service may be paused or canceled.
- Services billed for the month are non-refundable. If you cancel mid-month, we’re still happy to finish out the remaining cleanups.
6. Service Plans & Cancellations
Mr. Pick’s does not require contracts — you can start, pause, or cancel your service at any time via your customer portal or by calling our office at 941-477-0123 or emailing us at hello@mr-picks.com
7. Safety & Limitations
- We love dogs! But if your pet shows aggression toward our team, you will be asked to secure them indoors during service. Repeated incidents may result in service termination.
- Our team is trained to handle standard pet waste. If your yard contains biohazard-level waste (e.g., diarrhea, excessive parasites, or deceased animals), we may postpone or refuse service for safety reasons.
- We reserve the right to refuse or reschedule service for any property deemed unsafe or inaccessible.
- We assume no liabilities for damages to yards, gates, pets or other properties.
8. Data & Privacy
Mr. Pick’s collects information such as your name, email, phone number, and payment details for service operations and communication. By signing up, you consent to the use of this information for:
- Providing services and support
- Sending service updates or promotions
- Improving our operations and customer experience
We will never sell your data, and all sensitive payment information is handled securely.
9. Dispute Resolution
In the event of a dispute, both parties agree to make reasonable efforts to resolve the issue amicably before pursuing formal legal action.
10. Changes to Terms
Mr. Pick’s reserves the right to update or modify these terms at any time. Any changes will be posted on our website and emailed to active customers.
11. Contact Us
Questions? Need help? Reach out to us at:
📞 941-477-0123
📧hello@mr-picks.com
🌐mr-picks.com
