Mr. Pick’s Pet Waste Removal – Terms of Service
Welcome to Mr. Pick’s! Thank you for choosing our services! Here are some important bits of information we want to provide in the spirit of transparency and clarity, so you know exactly what to expect from our service and what we require of you as part of the service agreement.
These Terms of Service ("Terms") outline the rules and expectations for our pet waste removal services. By signing up for our services, you agree to these terms.
1. Services Provided
We offer one-time, weekly, bi-weekly, and monthly pet waste removal services for residential homes and commercial properties.
Our team will double-bag collected waste and place it in your designated trash can unless you have paid for off-premise waste disposal, in which case we will remove the waste from your property and dispose of it appropriately.
We also disinfect our tools after every cleanup using an organic, kennel-grade disinfectant to prevent cross-contamination.
2. Scheduling & Access
Cleanups are scheduled Monday through Sunday between 7 a.m. and dusk.
You will receive a text notification when we’re on the way, typically 30 minutes in advance (sometimes 15–20 minutes).
You do not need to be home for service, but we require clear, unlocked access to your yard.
All dogs must be kept indoors during service unless previously confirmed friendly. This helps prevent bites and accidental escapes.
If our technician cannot access your yard due to locked gates, overgrown conditions, aggressive pets, or hazards, the visit will be skipped and we will complete “double duty” at the next visit to remove accumulated waste. No refund will be issued.
Major holidays may result in a skipped cleanup that will be made up the following week with double the effort. Standard charges still apply.
Mr. Pick’s may take photos of your yard (e.g., locked gates, before/after service) for documentation and quality control. These will never be shared publicly without your permission.
3. Water Source & Irrigation System Disclaimer
By choosing to add the yard deodorizer/sanitizer service, the Customer authorizes Mr. Pick's Pet Waste Removal to use their outdoor water faucet(s), hoses, or irrigation connections as needed.
Mr. Pick's Pet Waste Removal is not responsible for any damage to faucets, spigots, hoses, irrigation systems, or plumbing components that may occur during normal use.
It is the Customer’s responsibility to ensure that water fixtures are in safe working order prior to service.
4. Customer Responsibilities
Ensure all gates are unlocked and all pets are secured indoors.
Notify us in advance for any first-time dog introductions.
While we can work in tall grass, freshly mowed lawns help us perform a more thorough cleanup.
If the yard is excessively soiled, overgrown, or contains hazardous materials (e.g., broken glass, syringes, biohazards), we may skip the cleanup and notify you via text, email, or phone. No refund will be issued.
5. Weather & Service Interruptions
Severe weather (e.g., lightning, flooding, hurricanes) or unsafe conditions may require us to cancel or reschedule without notice.
Weather-related missed services will not be refunded. A “double duty” cleanup will be performed at the next visit.
6. Billing & Payments
Services are billed on the 1st of each month, prior to any cleanups.
First-time or one-time cleanups must be paid by or on the day of service.
If signing up outside of our instant quote system, a team member will create your account and send portal login details via email.
All billing is handled through a secure client portal. A valid card must be linked before your first scheduled visit.
If no card is linked, we will attempt contact. If unsuccessful, your visit may be rescheduled to the next available slot.
If payment is not received prior to your scheduled visit, service may be paused or canceled.
Monthly service fees are non-refundable. If you cancel mid-month, we can complete the remaining cleanups for that billing cycle.
7. Service Plans & Cancellations
Mr. Pick’s does not require contracts. You may start, pause, or cancel services at any time through your customer portal or by contacting 941-477-0123 or hello@mr-picks.com.
8. Safety, Dog Access, & Limitations
We care about dogs — they’re the heart of our business. To maintain a safe environment for our technicians and your pets, the following applies:
Dog Access Requirement
All dogs must be kept indoors during service unless explicitly agreed otherwise.
If dogs are outside and we cannot safely perform service, the visit will be skipped with no refund, and “double duty” will be completed at the next visit.
Dog Bite Policy (Two-Strike System)
Florida law imposes strict liability on dog owners under § 767.04, F.S.. In alignment with this statute, Mr. Pick’s requires the following:
First Bite:
Service may continue after evaluation. If service continues:
You must confirm before every visit that all dogs will be indoors.
If confirmation cannot be obtained by text/call, we may attempt in-person confirmation.
If confirmation is not available, we may skip that visit with no refund and perform double duty next time.
Second Bite:
A second bite may result in immediate and permanent discontinuation of service.
Customer Responsibility for Medical Costs & Lost Time
If a bite occurs, the Customer agrees to be fully responsible for:
All medical expenses incurred (evaluation, treatment, rabies/tetanus shots, follow-up visits)
Up to $500 to compensate for technician time lost due to medical treatment, reporting, or recovery
This is in addition to — not instead of — medical reimbursement.
Rabies Vaccination Records
If a bite occurs, the Customer must provide rabies vaccination records within 24 hours.
Failure to provide records may require medical treatment per § 828.30, F.S.
Reporting Requirement
Florida law requires that any bite breaking the skin be reported to local animal control or law enforcement in accordance with § 828.30, F.S.. Customers acknowledge their responsibility to cooperate with authorities if a bite occurs.
Right to Refuse or Pause Service
We reserve the right to refuse, postpone, or permanently discontinue service if safety risks persist or cannot be reasonably mitigated.
9. Data & Privacy
Mr. Pick’s collects information such as your name, email, phone number, and payment details to operate our services and communicate with you. By signing up, you consent to our use of this information for:
Providing services and customer support
Sending service updates or promotions
Improving operations and customer experience
We will never sell your data. Sensitive payment information is handled securely.
10. Dispute Resolution
Both parties agree to make reasonable efforts to resolve disputes amicably before pursuing legal action.
11. Changes to Terms
Mr. Pick’s may update these Terms at any time. Changes will be posted on our website and emailed to active customers.
12. Automatic Acceptance of Terms
Mr. Pick’s provides all customers with a copy of these Terms via email.
By scheduling, receiving, or continuing to receive services after the Terms have been emailed, the Customer acknowledges and agrees that these Terms automatically apply — even without a signature or explicit acknowledgment.
Continued use of service constitutes full acceptance of the current Terms.
If a Customer does not agree with the Terms, they must discontinue service before the next scheduled visit.
13. Contact Us
📞 941-477-0123
📧 hello@mr-picks.com
🌐 mr-picks.com
